Queue Management Software
Leverage AI-powered video analytics to monitor queues, reduce wait times, and improve customer experience through real-time data insights.
Minimized wait times with smart queue handling
Enhanced service quality and customer satisfaction
Operational efficiency through real-time insights
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What are common uses for queue management software?
Queue analytics software is used to track queue lengths, measure dwell time, and manage service counters. It helps organizations reduce congestion, assign staff based on demand, and improve the speed of service delivery.
Retailers rely on Isarsoft’s queue management solution to keep checkout lines short and service efficient.
Track queues at cash registers and service counters
Adjust staffing based on real-time queue data
Reduce drop-off rates caused by long waiting in line
Airports use Isarsoft’s smart queue management system to manage customer flow at key checkpoints and streamline passenger flow through terminals.
Monitor queue lengths at check-in, security, and boarding gates
Detect bottlenecks during peak travel hours
Improve queue time transparency for travelers
Isarsoft’s queue management system helps museums manage visitor queues to maintain a smooth and pleasant experience.
Monitor queues at entrances and exhibit highlights
Minimize queue durations at popular galleries and ticket counters.
Allocate staff based on visitor load in real time
Isarsoft’s queue system helps train stations manage passenger queues and minimize delays during peak travel times.
Track queue lengths at ticket machines and counters
Shorten processing time at security and boarding gates.
Improve flow between platforms and concourses
Isarsoft’s queuing software can be applied at intersections and transport terminals to analyze waiting times and queue build-up.
Monitor vehicle and pedestrian queues at traffic lights
Track waiting time for buses or taxis at designated stops
Optimize signal timing and pedestrian crossing flow
Isarsoft’s queuing solutions help logistics operators monitor and control queues in warehouses, loading zones, and staff access points.
Manage queues at check-in and dispatch counters
Monitor worker dwell time in loading or staging areas
Prevent congestion in shared operational zones (e.g. forklift lanes)
Advantages of Isarsoft customer queue management software
Isarsoft Perception uses your existing cameras for real-time, on-premise queue analytics — secure and cloud-free.
Automatic anonymization
Isarsoft Perception automatically anonymizes camera streams.
GDPR compliance
Isarsoft Perception complies with all relevant privacy policies.
Live processing
Cameras are evaluated in real time, and KPIs are provided immediately.
Information Security
Regular internal and external controls ensure a high level of information security.
Seamless integration
Isarsoft Perception offers a wide range of integrations with VMS and Bi systems.
High accuracy
Isarsoft Perception delivers data you can rely on.
Success Stories
Real results from real queues — see how Isarsoft’s real time queue management software can help organizations across industries to make shorter wait times, streamline operations, and improve the customer journey.
The Queue Management System has convinced Lithuanian Airports in a competitive international tender. Set for deployment in 2024, the system will be implemented at the airports in Vilnius (VNO), Kaunas (KUN), and Palanga (PLQ) spanning multiple check-in, security and pass control areas.
Frequently Asked Questions (FAQ)
Answers to frequently asked questions regarding accurate queue management.
What is queue management software and how does it work?
Queue management system software uses AI and video analytics to detect and measure queues in real time. It tracks queue lengths, wait times, and service points to help manage the customer flow and improve operational efficiency.
How can your software help reduce customer wait times?
By identifying bottlenecks and tracking queue trends, smart queue management software enables timely staff allocation and faster service, which enhances the overall waiting experience for customers.
Can the system integrate with existing camera infrastructure?
Yes. Isarsoft’s queue management system is designed to work with most existing IP cameras, eliminating the need for additional hardware in most cases.
Is real-time queue monitoring available?
Absolutely. The advanced queue management platform provides live queue data and alerts, allowing each staff member to respond immediately when thresholds are exceeded.
What types of locations or industries is this software best suited for?
It’s ideal for airports, train stations, retail stores, government offices, healthcare facilities, and any environment where a queue management system enables structured, efficient service delivery.
How is data collected and used to improve queue performance?
Data is gathered anonymously through video feeds and analyzed to track metrics like queue length and wait time. These insights help optimize staffing, improve layouts, and boost service quality.
Is customer data protected and GDPR-compliant?
Yes, Isarsoft's intelligent queue management software is fully GDPR-compliant. It processes anonymized video data without recording or storing personally identifiable information.
Optimize your business processes.
Utilize Isarsoft’s intelligent video analytics to optimize operations and tracking footfall traffic in real time.
